Re install

[ZaphodB]

I have had to reinstall the OS on my laptop, the hardware has not changed and I still have my licence key however I can't seem to unlock it and it won't let me enter the hardware key in the e-mail. Its regsisted to the same E-Mail as I have used to join the forum

[s130]

Is the Hardware Key actually the same? Did you note it down when you installed MES originally?

Whilst MES mentions "Hardware Key" this may be affected by OS removals/installs.

Suggest you contact MES Support your license key, current harware key and any purchare proof you have.