Multiecuscan

Anyone out there having an issue connecting to ETM? 2017 Giulia Quad 2.9L. No SGW. Using registered version of MES 4.8. All other modules connect properly but it does not connect to ETM. Radio, navigation, satellite etc all works OK. I don’t think there is a power or connection issue, otherwise, I don’t think the entertainment system would work. Any input is appreciated.
Thank you
Erdem