Multiecuscan

I encountered a problem when using MES and sent the report from the program, but what happens now? how will I be contacted with a solution, assuming that there is one? At the same time the radio (5" U Connect) stopped working having a blank screen with the message Code error .....please wait and after about 15 mins changes to Code error....Please reset, but does not tell what or how to reset
The car is Fiat 500L 2014 trekking 1.3 multijet.